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Bonaqua
About Us  - Our Services
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SCCHK is committed to provide refreshing and quality "Bonaqua" mineralized water to offices and households at your convenience. We offer a wide range of beverage products and convenient services. You can enjoy:

  • a wide selection of quality beverages

  • professional customer service

  • a reliable delivery service

  • convenient ordering

Service

Our customer service and sales team strive to provide quality and timely service to our customers. We serve our customers during these hours:

  • Monday – Friday 8:30am – 7:30pm
  • Saturday 8:30am – 5:00pm
  • Customer Service Hotline: (852) 2210 3311

We handle all incoming calls in relation to our products and services. Customers can place orders via our telephone system or website just by pressing a few buttons. We will then follow up to confirm your order and arrange delivery accordingly.

We also have a scheduled call service to remind customers of order placements to ensure they do not run out of drinking water in their homes or offices.

Order cut-off time

Please place your order before 5pm, 2 working days before the designated delivery day.

For Lunar New Year Eve, Mid-Autumn Festival, Winter Solstice, Christmas Eve and New Year Eve, the order cutoff time is 4:30 pm for next earliest delivery.

Delivery

Free delivery service will be applicable to Hong Kong Island, Kowloon & New Territories (Outlying Islands and remote & inaccessible areas are excluded). For details, please refer to our customer service policy.

Our delivery service hours:
Office customer: 9:00am - 6:00pm
Home customer: 11:00pm - 7:00pm

Change of Delivery Address and Account Information

Please download application form and notify us according to the instruction.

Payment

We accept the following payment methods:

  • Cash on delivery
  • A crossed cheque (payable to “Swire Coca-Cola HK”)
  • e-coupon (Packaged Product / Carboy / Mini-carboy)
  • Credit card (Visa / Master card)

For details, please refer to our customer service policy .

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