Bonaqua
Customer Service Policy
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Swire Beverages Limited T/A Swire Coca-Cola HK

Payment Method

  1. Cash on delivery or a crossed cheque made payable to "Swire Coca-Cola HK" handed to company delivery staff upon receipt of product(s).

  1. Packaged Product e-coupon, Carboy e-coupon & Mini-Carboy e-coupon

  • e-coupons are electronic format of paper coupons with balance quantity captured in our centralized computer system.
  • e-coupon balance can be checked via the following ways:

  • visit www.bonaqua.com.hk; or
    e-coupon opening balance and transaction will be shown on delivery note; or
    call our customer service hotline 22103311
  • Ordered e-coupons will be delivered with the next delivery.
  • Each 11.3L/ 18.9L "Bonaqua"/ "Sensation" Carboy e-coupon can be used for ordering 1 bottle of 11.3L/ 18.9L "Bonaqua"/ "Sensation" Carboy.
  • Each Mini-Carboy e-coupon can be used for ordering 1 case (4 bottles) of 4.8L "Bonaqua" Mini-Carboy.
  • e-coupons are non-refundable, cannot be exchanged for cash or used in conjunction with other offers.
  • Expired e-coupons will not be accepted or re-issued, and will be deducted automatically from the e-coupon balance.
  • e-coupons are not transferable between office and household channels irrespective of the same customer name registration.
  • e-coupons cannot be transferred to different users.
  • e-coupons are used on a first-in-first-out basis.
  • E-coupon balance will be updated daily on www.bonaqua.com.hk. Updated transactions will be reflected on the website the next day after delivery is made.
  • "Bonaqua"/ "Sensation" Carboy & Mini-Carboy e-coupons expire in 2 years starting from the date of issue; Packaged Product e-coupons expire in 1 year.

 

  1. Credit Card (Visa /Master card)
  • Customers must submit credit card and personal information after you have selected credit card payment during the order checkout.
  • The order needs to be made at least 2 working days before target delivery date.
  • Each transaction value must be no less than HK$200.
  • An order cannot be cancelled or changed once the online order is confirmed.

 

 

Delivery Service

Minimum order quantity for "Bonaqua" / "Sensation" Carboy per delivery
  • 2 bottles of "Bonaqua" / "Sensation" 18.9L Carboy or
  • 2 bottles of "Bonaqua" 11.3L Carboy or
  • 2 cases (8 bottles) of 4.8L "Bonaqua" Mini-Carboy
Minimum order quantity for Packaged Product per delivery
  • 2 cases of Packaged Product together with 1 bottle of "Bonaqua" / "Sensation" 11.3L / 18.9L Carboy or
  • 2 cases of Packaged Product together with 1 case (4 bottles) of 4.8L "Bonaqua" Mini-Carboy or
  • Packaged Product order that is worth HK$200 or more
Free delivery service is only applicable to Hong Kong Island, Kowloon and New Territories and those buildings that are directly accessible by elevator.

Free delivery service is not available for customers residing on Outlying Islands, remote locations and inaccessible areas. Special delivery charge shall be levied if we agree to deliver to remote locations. Surcharge to be quoted for each invoice. The company reserves the right to decide whether special delivery service could be arranged.
 
All sold items are non-returnable except items that are damaged during delivery. Customers can contact us within 7 working days to arrange product exchange.

e-coupons are non-refundable if customer is relocated to remote locations or inaccessible areas or buildings or floors not directly accessible by elevator.


Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect.

Delivery service is only available in Hong Kong. There is no overseas delivery.

We cannot accept responsibility for goods left unattended at the customer's request.

Swire Coca-Cola HK reserves the right to request proof of new address in case of address change.


 

Deposit

"Bonaqua" / "Sensation" Carboy plastic crate deposit is HK$80 per crate.

"Bonaqua" / "Sensation" Carboy bottle deposit is HK$50 per bottle, applicable to 11.3L or 18.9L Carboy bottles only.

Deposit for each returnable bottle and plastic crate is HK$1 and HK$6 respectively. Total deposit for the full case (24 bottles and a plastic crate) is therefore HK$30.

Bottle deposit must be settled by (i) Cash On Delivery, or (ii) a crossed cheque made payable to "Swire Coca-Cola HK". Deposit is refundable upon return of empty bottles to Swire Coca-Cola HK.

No bottle deposit is required for "Bonaqua" Mini-Carboy


Service Plan

All Sanitation Programs and Service Plans will be effective from the date of order confirmation and will be valid for 1 year.

The Basic Protection Plan and Platinum Protection Plan cover repair and maintenance service (including parts and labour) only for mechanical and electrical defects arising from the normal usage of the product. They are not applicable to any damage due to normal wear and tear, accident, improper maintenance, misuse, unauthorized modification, improper voltage input, unauthorized repair or repair in any way by persons other than our technicians, or the use of other carboy products.

Swire Coca-Cola HK will not be liable for any direct, indirect, incidental, consequential damage/loss resulted from the usage of the product.

Swire Coca-Cola HK reserves the right to change the above Terms and Conditions without prior notice to customers.

Others

Pictures are for reference only, please refer to actual products.

Swire Coca-Cola HK reserves the right to change any Terms and Conditions stipulated on the "Bonaqua" On-Line Ordering website.

If the Customer incurs an overdue balance, Swire Coca-Cola HK reserves the right to stop supplying products, terminate the sales agreement, and withhold any sum held by the company to offset the overdue balance.

All prices are subject to change and are determined by delivery date and payment method.

Swire Beverages Limited T/A Swire Coca-Cola HK
太古飲料有限公司 營業名稱為 太古可口可樂香港


 

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