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About Us  - FAQ
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Q1. How can I settle my payment for web order?
Q2. What do I need to pay attention to if I choose to pay by credit card during web ordering?
Q3. What are ''Verified by VISA'' and ''MasterCard SecureCode''?
Q4. Is there any delivery charge for web ordering?
Q5. When can my goods be delivered?
Q6. Is there any minimum order quantity (MOQ) for online ordering service?
Q7. Do we need to pay deposit for your products?
Q8. What can I do if I encounter problems using the Website?
Q9. I have already completed my registration in the Website, but I still can't make any order. Why?
 
Q1. How can I settle my payment for web order?
Payment is completely easy and flexible! You can pay by cash, crossed cheque made payable to "Swire Coca-Cola HK", e-coupon upon order delivery or credit card (Visa/Master Card) through the website directly.
 
Q2. What do I need to pay attention to if I choose to pay by credit card during web ordering?

Credit card payment is free of charge. You will be redirected to online payment gateway provided by HSBC if you select credit card as your payment method during checkout. Payment will be processed instantly once you have confirmed your card and other payment details through the gateway.

After you press the "pay" button, credit card payment will be processed IMMEDIATELY. No change can be made on the order afterwards.

If you have registered ''Verified by VISA'' or ''MasterCard Secure Code'' service at your card issuing bank, a message will appear on the payment page to ask you to enter your password for verification of your credit card before processing the credit card payment.

To ensure smooth payment transaction, please DO NOT close the browser while processing credit card payment.

 
Q3. What are "Verified by VISA" and "MasterCard SecureCode" ?

"Verified by Visa" and "MasterCard SecureCode" are secure online payment services which allow customer to use their Visa Card and MasterCard respectively with a personalized password. This gives assurance that the customers only use their Visa/Master Card to make purchases over the Internet. It is designed to take on line shopping security and consumer confidence to a new level.

You will need to go through the following process for Verified by VISA/MasterCard SecureCode service. Please note that you can process your payment with your valid VISA/Mastercard even without registering the ''Verified by VISA'' or ''MasterCard SecureCode'' service.

  1. Register the Verified by VISA/MasterCard SecureCode service at your card issuing bank's web page.
  2. Shop at www.bonaqua.com.hk and click "Checkout" after selecting your desired products.
  3. Select "credit card" in payment method. Click "Confirm Order", and you will be redirected to HSBC's Online Payment Gateway.
  4. Select payment by VISA card or Master card.
  5. Enter your VISA Card/Master Card number and expiry date, then click "Pay". www.bonaqua.com.hk will then connect with your card issuing bank to check if your card is secured with Verified by VISA/MasterCard SecureCode.
  6. A Verified by VISA/MasterCard SecureCode message will appear on the screen. Confirm your identity to shop at www.bonaqua.com.hk by entering your password for VISA card verification or your SecureCode for Master card verification.
  7. Payment has been authorized and order is complete.
 
 
Q4. Is there any delivery charge for web ordering?
Free delivery service is only applicable to Hong Kong Island, Kowloon and New Territories and those buildings that are directly accessible by elevator.

Free delivery service is not available for customers residing on Outlying Islands, remote locations and inaccessible areas. Special delivery charge shall be levied if we agree to deliver to remote locations. Surcharge to be quoted for each invoice. The company reserves the right to decide whether special delivery service could be arranged.
 
Q5. When can my goods be delivered?

Our delivery service hours are as follows:

Office customer: 9:00am – 6:00 pm
Home customer: 11:00am – 7:00pm

Available dates of delivery depend on the drop point district and will be displayed for your selection during the web ordering process.

 
Q6. Is there any minimum order quantity (MOQ) for online ordering service?

Yes. In order to enjoy free delivery service, please make sure your order meets at least one of the follows:

2 bottles of "Bonaqua" / "Sensation" 18.9L carboy
or, 2 bottles of "Bonaqua" 11.3L carboy
or, 2 cases (8 bottles) of 4.8L "Bonaqua" mini-carboy
or, 2 cases of packaged product together with 1 bottle of "Bonaqua" / "Sensation" carboy
or, 2 cases of packaged product together with 1 case (4 bottles) of mini-carboy
or, Packaged product order that worth HK$200 or more

 
Q7. Do we need to pay deposit for your products?
A deposit of HK$80 is charged for each "Bonaqua" carboy plastic crate while HK$50 is charged for each 11.3L/18.9L "Bonaqua" / "Sensation" carboy bottles. For returnable glass bottles, total deposit for a full case (24 bottles) is HK$30(including plastic crate). Deposit is refundable upon return of crate/empty bottles to Swire Coca-Cola HK.
 
Q8. What can I do if I encounter problems using the Website?
You can visit our Online Tour which provides a comprehensive user guide to the Website, or you can call our Service Hotline for any queries at 2210 3311 from 8:30am-7:30pm from Monday to Friday and from 8:30am-5:00pm on Saturday. In order to provide you with the best online order service, we welcome your feedback regarding your experience with our new platform. Please send us your feedback under " Contact Us>Feedback " session".
 
Q9. I have already completed my registration in the Website, but I still can't make any order. Why?
For the protection of your personal data, we will first confirm your identity by phone within 2 days after your registration. “Login Name”, “Password” together with activation link will be sent to your registered email address afterwards. Please activate your account according to our instructions. If you do not receive our confirmation email within 3 working days, please call our customer service hotline at 2210 3311.
 
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